Resume
My professional journey and qualifications
Experience
IT Manager
Parkway Pharmacy
December 2025 – Present
As an IT Manager, I am responsible for overseeing and maintaining the technological infrastructure of the business to ensure seamless operations across all departments. I manage all computer systems within the organization, ensuring optimal performance, security, and reliability. A key part of my role involves supervising the ticketing system by monitoring all incoming service requests from various departments and ensuring that each ticket is addressed and resolved within 24 hours. I coordinate the IT team's efforts to provide timely on-site support for escalated issues, maintaining a high standard of service and responsiveness. In addition, I oversee administrative functions and access controls for critical business platforms including GoTo for both the organization and the Customer Service team. I manage and maintain the NetSuite system, ensuring it supports our business processes effectively. I also administer and support Zenful and Converge applications to meet the operational needs of the business. Furthermore, I am responsible for managing the organization's Google Workspace, overseeing user access, data security, and overall system integrity to support daily communication and collaboration. My role is central to ensuring the IT environment remains robust, secure, and aligned with business goals.
Department Store Manager
Sport Chek
January 2023 – September 2024
This leadership role focuses on driving business growth and enhancing customer experience. Key responsibilities include building and maintaining relationships with brokers, directing store operations, strategic planning, and coaching a team to boost sales performance and deliver high-quality customer service. The position involves developing and executing sales/marketing initiatives, requiring strong analytical skills and attention to detail. Further duties include fostering deep product knowledge, channeling customer feedback to product teams, managing team schedules efficiently, and leading team performance through ongoing feedback and performance management to ensure operational excellence and a legendary customer experience.
Assistant Store Manager
Le Creuset
October 2021 – January 2023
This role centers on building and maintaining strong client relationships, ensuring satisfaction by understanding client needs, addressing concerns, and providing effective solutions. Key responsibilities include conducting regular business reviews and strategic planning with key clients, offering insights on new products, and providing recommendations tailored to their business needs. The position involves close collaboration with the Operations team to ensure timely product delivery and a consistent customer experience. Additionally, the role entails acting as a customer advocate by providing feedback to supervisors and product teams for product improvement, as well as preparing weekly financial reports, analyzing sales data, and offering recommendations to senior management to enhance profitability.
Key Holder/ Store Supervisor
Sherwin Williams Paints
February 2021 – October 2021
This customer-focused role involves assisting customers both in-person and over the phone, identifying their needs, and presenting appropriate products and services. Key responsibilities include providing customers with product knowledge and usage instructions. The position requires an entrepreneurial spirit with a drive to seek out sales opportunities and maintain customer contact through lead generation calls. Strong teamwork and collaborative problem-solving skills are essential, with a focus on mutual skill development within the team.
Feild Market Representative
Kognitive Marketing
November 2019 – February 2021
This customer-focused role involves assisting customers both in-person and over the phone, identifying their needs, and presenting appropriate products and services. Key responsibilities include providing customers with product knowledge and usage instructions. The position requires an entrepreneurial spirit with a drive to seek out sales opportunities and maintain customer contact through lead generation calls. Strong teamwork and collaborative problem-solving skills are essential, with a focus on mutual skill development within the team.
Education
Bachelor of Arts - Major in Economics, Minor in Computer Science
University of Manitoba
2021 - 2024
"The path ahead may have twists and turns, but your education has equipped you with the map and compass. Trust your knowledge, embrace the journey, and never stop exploring."